Terms of UsE

WE SHIP ALL PLANTS AND PLANT PRODUCTS WITH THE UTMOST CARE. WE WANT YOUR PLANTS TO ARRIVE AS HEALTHY AND HAPPY AS POSSIBLE. PLEASE NOTE - WE DO NOT GIVE REFUNDS FOR PLANTS THAT ARE DAMAGED DUE TO SHIPPING. THIS INCLUDES BUT IS NOT LIMITED TO - DAMAGES THAT OCCUR DUE TO WEATHER CONDITIONS, DAMAGES THAT OCCUR DUE TO DELAYED PACKAGE DELIVERY OR DELAYS IN THE SHIPMENTS, OR DAMAGES THAT OCCUR DUE TO THE CARRIERS MISHANDLING. THERE IS ALWAYS A RISK WHEN SHIPPING LIVE PLANTS. IF THE PHYSICAL PACKAGE ARRIVES DAMAGED, PLEASE TAKE PHOTOS OF THE PACKage PRIOR TO UNBOXING. THIS INFORMATION CAN BE USED TO FILE A CLAIM WITH THE SHIPPING COMPANY ITSELF.

WE ARE NOT RESPONSIBLE FOR PLANTS THAT ARE IN YOUR CARE AND DO NOT THRIVE THE WAY YOU WERE HOPING. ONCE THE PLANT IS IN YOUR CARE IT IS OUT OF OUR CONTROL. WE CANNOT BE RESPONSIBLE FOR THE WAY YOU CARE FOR THE PLANT ONCE IT ARRIVES TO YOU. IF YOU HAVE Any ISSUES OR QUESTIONS PLEASE FEEL FREE TO CONTACT US WITHIN 24 HOURS OF RECEIVING THE ITEMS.

Shipping & Delivery

WE SHIP ALL PLANTS AND PRODUCTS VIA USPS PRIORITY SHIPPING. WE ALSO OFFER USPS EXPRESS FOR AN ADDITIONAL FEE. WE GUARANTEE LIVE ARRIVAL ONLY ON PLANTS THAT ARE SHIPPED EXPRESS OVERNIGHT SHIPPING. IN THE MONTHS OF DECEMBER, JANUARY, FEBRUARY AND MARCH WE HIGHLY RECOMMEND A HEAT PACK AND INSULATION FOR AN ADDITIONAL FEE. THE HEAT PACK AND INSULATION CAN BE ADDED TO YOUR ORDER BEFORE CHECKOUT. ONLY ONE HEAT PACK/INSULATION PACKAGE NEEDS TO BE ADDED TO EACH INDIVIDUAL ORDER, DESPITE THE AMOUNT OF PLANTS PURCHASED. WE ARE LOCATED IN NEW JERSEY WHERE IT IS BELOW FREEZING IN THOSE MONTHS. WE ARE CONFIDENT IN OUR SHIPPING ABILITIES EVEN IN THE WINTER MONTHS - BUT NOT WITHOUT A HEAT PACK AND INSULATION DURING THOSE MONTHS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING SHIPPING. THERE IS ALWAYS SOME RISK INVOLVED IN SHIPPING A LIVE PLANT. WE PACK WITH EXTREME CARE BUT WE TAKE NO RESPONSIBILITY FOR SHIPPING DELAYS, FOR DAMAGES THAT MAY OCCUR DURING THE SHIPPING PROCESS, OR FOR ANY WEATHER-RELATED DAMAGES TO YOUR PLANTS. USPS DOES NOT COVER PLANTS THAT HAVE BEEN DAMAGED DURING SHIPPING. THE INSURANCE ON YOUR PACKAGE WILL COVER THE AMOUNT THE PACKAGE IS WORTH IF IT GOES MISSING OR DOES NOT ARRIVE TO YOU, BUT IT WILL NOT COVER DAMAGED PLANTS. PLEASE KEEP THAT IN MIND WHEN ORDERING.

SHIPPING OCCURS ON MONDAYS AND TUESDAYS ONLY. IF YOU ORDER ON A TUESDAY YOUR ORDER WILL BE PUSHED FOR SHIPMENT UNTIL THE FOLLOWING MONDAY OR TUESDAY. ITEMS GENERALLY SHIP WITHIN 5 BUSINESS DAYS, BUT YOU WILL BE CONTACTED IF THAT CHANGES FOR ANY REASON. AGAIN - WE ONLY HAVE A LIVE ARRIVAL GUARANTEE ON PLANTS THAT ARE SHIPPED EXPRESS.